Operations Manager

Hybrid

The Operations Manager is responsible for overseeing and coordinating all service-providing departments and ensuring that they are well-structured, organised and that they deliver their projects effectively and on time.  The role reports to the CEO/Managing Director and also liaises with the sales department to ensure that Sales/Operations are aligned as well as with Finance to ensure that Operations operate within their budgets.


Responsibilities

  • To organise the Operations Teams in a way that is efficient and effective to deliver services to clients.
  • To set KPIs for Operations Teams, monitor progress of Operations Teams against these KPIs, discuss progress with Operations Teams and assist them to take any remedial action necessary.
  • To act as the main point of contact to assist the Operations Teams with the day-to-day handling of any issues in service coordination and delivery.
  • To create, maintain and measure a plan of work for the Operations Department.  This is to be done in liaison with Operations employees.
  • To ensure that client relationships are ongoing for clients who have active projects.
  • To ensure a smooth communication between Operations Teams and the Sales Team to facilitate smooth-running of projects.

 

Qualifications, Experience and Competences

  • Preferably has a minimum of four years management experience in a services environment ideally in a technical or software area.
  • Preferably has at least two years experience dealing with business or technical clients and communicating with C-level at clients.
  • Has the skills and aptitude to motivate, coordinate, nurture and grow employees.
  • Has excellent customer handling skills.
  • Can communicate clearly and fluently (verbal and written) in English.
  • A degree in business or in an IT-related discipline is an asset.
  • Has experience in managing people and projects.
  • Self motivated, a good time-manager and able to work with minimal supervision.
  • Is able to own the role and take initiatives within the parameters set by the CEO/Managing Director.

 

Conditions

  • Full time role on an indefinite contract.
  • A competitive package made up of basic salary and performance bonuses depending on the experience of the candidate.

How to Apply:

Please submit your updated CV and a brief cover letter highlighting your relevant experience to careers@kyte.global. Only shortlisted candidates will be contacted.

Join our team and contribute to our organization’s success by Raising Standards!

Raising standards since 2006.

Kyte Global, with clients in over 65 countries has established itself as a unique company providing a one-stop-shop to all your information security and compliance requirements.

At Kyte Global we attempt to add value in everything we do. Our services have evolved as a result of the growing needs of our clients. Regulations keep getting stricter, compliance requirements keep getting more onerous and clients find themselves spending more time addressing these issues rather than focusing on their business. At the same time, resources with the right knowledge and experience are hard to come by. Kyte Global tries to tackle these issues by providing a one stop shop to all the client’s needs. Kyte Global understands that Compliance is an effective way of ensuring that controls are implemented.

Internally, Kyte Global is organised in teams, each dedicated to a specific service, usually revolving around a specific standard or regulation. Some of these are PCI DSS, ISO 27001, GDPR, Internal Audit, AML, Gaming, Penetration Testing, Training to name a few. Each team is made up of trained professionals, all experts in their own field.

Over the years, Kyte Global has established partnerships with suppliers that develop and implement industry leading solutions so that it can make recommendations to clients who require such services or products. Kyte is proud to have a network of partners that can assist its clients, big or small, in virtually all of the industries it operates in.

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